hallo
during the setup in the doorbird app i got an error message
Doorbird app - settings - smartlocks
i select: Nuki Bridge (API-INtegration)
i put in my User an Password: in the Nuki account
the window comes back to doorbird app
and it show a message: Authentication failed. Please check your login details and account settings.
please check the reason
or tell me what is the problem in my nuki account
thanks Peter
Hello,
I was using the API-integration since years and now it stopped working with exactly this error message. I also cannot get it to working again…
Lets hope Nuki and Doorbird will fix this problem asap.
hallo
we are waiting for a solution
thank you
Hi Peter,
Apologies for not getting in touch with you sooner; your message flew under the radar somehow!
Can you confirm that when attempting to log in via https://web.nuki.io/#/login with those credentials, you are still able to access your account? This will at least tell us if there is an issue with your Nuki account, or whether we need to forward this case to Doorbird for further investigation.
Thanks in advance!
hallo
i think the logon to the nuki account is no problem
i hope doorbird can fix that
Hi Peter,
Please keep us updated when you receive feedback from Doorbird.
Thanks,
Andrew
it worx now
thank you
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