Door opens through the app but not when I press the button

It is really really strange :frowning_with_open_mouth:
Whan I use the app everything works fine but when I press the button on the unit it doesn’t spin the motor all the way to unlock the door.
I need to manually help.
It opens it 90%.
What can I do?

Recalibrate the Smart Lock.

Please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

This forum is focused on developer related issues.