Door latch problem

Good morning, I stayed out of the house all night sleeping in the car because the nuki Smart 3.0 wouldn’t open the latch can help me

you should contact the support.

Hi! What exactly is the issue? What exactly happens, when trying to unlock?

now I have solved a problem because the lock is sensitive to efforts and if the door is not perfectly centered it would not open the latch

Thank you now perfect

:+1: