I am trying to delete an user from Nuki Web, but I keep getting the same error over and over: Error: Deleting authorization failed (see image).
I created a sub account I subsequently deleted, but the user stayed active and I can’t find a way to remove it without getting the error mentioned earlier.
I have tried the following to solve the error, but nothing has worked so far:
- Removing the user permissions first.
- Creating a user with the same name and e-mail, and trying to delete both. I can delete the user I just created, but not the one I wanted to delete in the first place.
- Updating the device firmware through the Nuki App.
- Synchronizing the device whose the user has permissions over.
- Executing the https://api.nuki.io/account/user/{accountUserId} API call with the correct accountUserId from the user. This triggers the button to delete the user in Nuki Web but after waiting for a few seconds the same error pops on the screen.