Continuous mode works only if phone app is running

Discussion Questions
1

Hello everyone,
I change my Opener batteries 3 weeks ago and then, continuous mode opened all my neighbors doors when someone ring at mine.
So I updated the firmware and then, the continuous mode only works if my nuki app is running on my phone.

If my phone is locked or the app is not running, nuki runs into RTO mode.

Do you have an idea where the problem is ? Configuration ? Hardware ?

Thanks for your answers ^^
Nicolas

3

Hi Nicolas,
we did some investigation on this issue and found the root cause. Please send me a private message with an invitation to your Opener. We can provide you with a temporary fix this way and will include this fix in the next release of the Opener firmware.
Best regards
Georg

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