Can't delete user

Dear community,

I have an urgent problem and would appreciate some support.
I recently tried to remove a user but get the following error when trying to remove them:
Bildschirmfoto 2023-08-10 um 15.16.13

What could be the issue? We really need to remove the user because they can still use the door.

This is done from the Root Admin Account which has full admin rights. Never had this issue before.


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