Bluetooth pairing failed with nuki lock

I want to use the Nuki Web Api and have the Nuki app installed. I can calibrate, lock and unlock the nuki from the app. However if i want to enable using the web api, bluetooth should be connected via the bridge or app. I’ve managed to connect a few times in the past, but it never works now. Nuki pops up between the “rarely used” devices on my bluetooth and pairing is always rejected. Therefore I can never add it to my web-api, and can not make calls to it. How can I connect with my nuki smartlock?

Sounds like you tried to connect the Bridge through the Bluetooth settings of your device instead of through the Nuki App?

In any case please contact our support via or for direct help.

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