Battery pack doesn’t came out

Hy everyone,
I just installed my Nuki 3.0 Pro and after just one day the adhesive loosened and I had to take it off.
I tried to take off the battery pack using the instructions and it just can’t be taken off. I went back to the installer and he also cannot take it off. Does anyone had the same problem?
This means also that I cannot uninstall the plate from the Nuki.

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I have the same problem. I can t remove the power pack :disappointed: