Battery doesn't seem to recharge

Hello experts,

I just bought a brand new Nuki 3.0 Pro; if I try to recharge the battery (the power pack) the white light flashes once, and then it looks like it doesn’t charge.

The question is:
how do you understant if the battery is charging or not?

Thanks

Please read the FAQ section on the Nuki website. e.g. https://support.nuki.io/hc/en-us/articles/360016341917-Power-Pack-does-not-charge

If you still have problems please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

This forum is focused on developer related issues.

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