Battery doesn't seem to recharge

Hello experts,

I just bought a brand new Nuki 3.0 Pro; if I try to recharge the battery (the power pack) the white light flashes once, and then it looks like it doesn’t charge.

The question is:
how do you understant if the battery is charging or not?


Please read the FAQ section on the Nuki website. e.g.

If you still have problems please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

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