Battery doesn't seem to recharge

Hello experts,

I just bought a brand new Nuki 3.0 Pro; if I try to recharge the battery (the power pack) the white light flashes once, and then it looks like it doesn’t charge.

The question is:
how do you understant if the battery is charging or not?


Please read the FAQ section on the Nuki website. e.g.

If you still have problems please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

This forum is focused on developer related issues.

1 Like

I have the same problem with my brand new Noki 3 Pro. The power bank is not charging. I tried different cables and it is still the same. Led is not blinking. Could it be a developer related issue?

Just really-really use the cable that comes with Nuki. I’ve tried 3 different Type-C cables that i have, didn’t work. Seems like the Nuki one has a longer(?) port and clicks in much better.
Also, battery should be <75%