Auto Unlock not working

Hi all.

I have enabled auto unlock with all the default settings (100 meter / 20 minutes / based on GPS) However, since installing the smartlock, auto unlock hasn’t worked one single time. I thought sometimes it would need some time to connect with bluetooth, so I gave it some time. But nothing ever happens. This is the latest status from the auto unlock log. Not really helpful. How can I fix this? I’ve bought the smartlock for the auto unlock feature because I’m often carrying lots of things. Now I have to put down everything I’m carrying, take my phone, unlock, open the app, unlock the door. Not really what I was looking for.

Looks like geofences are not working. There is an Auto Unlock troubleshooting wizard in the help section of the Nuki App. Please go through it. If that does not help, please contact our support via the Nuki App (Menu > Help > Contact Customer Support) for more detailed information.

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