Auto-Unlock does not open door (white-edition)

Discussion
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1

Hi Nuki-Team,

I owned the black Nuki edition where all features worked like a charm. Last week I received the white edition and the auto-unlock feature stopped working as expected. The activity-log is telling me that an auto unlock was performed and I also hear some locking noise but the door gets not opened. When I am using the app command “open door” it works like expected.

The connection status in the app also shows that there is no connection between server, bridge and lock. Only if I tap “Try to connect” the connection is established.

Nuki-Lock-Firmware: 2.8.15
Bridge-Firmware: 2.7.0

By the way: Is there a easy way (hidden menu) to test auto-unlock without physically leaving the geofence?

Regards,
Stefan

2

It looks like I found the answer myself. It seems like you changed the default action for “Smart lock found” in the expert settings to “unlock”. I never changed this in my old setting so there it must have been set to “Open door”. I will give it try…

But what ist the idea behind “unlock” as default value? Did you change this intentionally?

Regards,
Stefan

3

The default action is changed when you change the “knob or handle” setting. For knob the default setting is unlatch, while it is unlock for handle.