I still face the issue that I cannot see the status of my SL from remote or open my door from remote with the iPhone, but this is also an issue in the standard release channel. Not sure since when this is existing. Bridge access via Bridge API and also access via Nuki Web works, so it should be an issue with the iOS app.
Ok, that solved the issue with the beta app. I ll have to check if it also helps for the standard apps, but I assume so. Thanks @Juergen . @Stefan_A : case closed!
Directly after entering Administration menu and selecting „Amazon Alexa“. On the first attempt I was redirected to Nuki Web and logged in, then the error screen appeared.
Now I get the error screen every time when selecting „Amazon Alexa“.
Please check in your Alexa app if the Nuki Smart Home Skill is active and if the Nuki device is available?
And also if the device is available in your Nuki Web account and if locking via Nuki Web is possible.
We just released a fix on our sever, can you please test it again.
Does the error screen disappear when clicking on ‘Try again’?
If this doesn’t work, please deactivate the skill in the Alexa app and try the linking again via the Nuki app (if it fails you can still link it via Alexa app).
Doesn‘t help, even after deactivating the Nuki skill in Alexa app. Error message still the same.
When selecting retry, I only get an empty screen with only one selectable action „back“ on the top left corner which sends me back to the administration menu.
Please send detailed information to our support - go to the Nuki App (Menu > Help > Contact Customer Support). Then we can take a closer look into the app error logs.
