APP UPDATE: Nuki iOS App 2.4.0-Beta for iOS 13

We released the new iOS app version 2.4.0-Beta especially for iOS 13 users.

What’s new?

  • iOS 13 compatibility improvements.
    The stability of the Nuki app on iOS 13 has been improved. We are still working on the full compatibility for iOS 13 and looking forward to your feedback.

You can join the iOS 13 beta version of the Nuki app directly via Apple TestFlight

Please update your Nuki app and give us your feedback!


The Nuki App is working on my iPhone X now.
Only the Watch App doesn‘t install on my Watch4. Installing never ends…

Also for me now works with iOS 13 as well. But same problem as others. Nuki Watch App doesn’t install

I was not at home while i tried to install the watch app. At home it works.

With iOS 13 Developer Beta 6 Nuki app is working

When sharing a login code after hitting the button “show demo” the app crashes. everything else was working fine until then.

Watch App is also working. But i deleted the hole app before downloading it in Test Flight. After that started with an invitation code from an iPhone X with iOS 12 on it. Watch is on Watch OS 5.3 so no Beta on it there.

I can confirm. Deinstalling and re-installing The new Nuki 2.4.0 helps for Watch app. It now installs

Sad- testflight shows only 2.3.1 atm.:weary:
Applewatch 6 beta 1-6 works with Nuki all the time.

Have you already registered for the special iOS 13 beta version on TestFlight via the link above?
Alternatively, you can send us an email with your Apple ID to

oh no, I thought the new beta for iOS 13 come within the test flight app. I sent you my apple id.
Thanx for your tipp.

First impression is good- small bug in notifications.letterheight is only halfheight with my Iphone XR

1 Like

Bugs so far, can’t register for the web status updates in the app as when I get to the enter your email address screen there is no keyboard, then when clicking the back button it doesn’t work until I leave and return to the app. Also activity log is 14 hours ahead of time - we are GMT + 12, so there’s both a time zone and an incorrect day fault here. For example I opened the door at 8:03am today with the button and the log shows today @ 10:03pm. The time zone and time on the lock is correct, and my phones clock together with its location in settings > general > date and time are correct

New app works well on iOS 13, but I had some troubles updating the Nuki Firmware. Three times failed to send the firmware to the Nuki lock, then it succeeded (I had to shut down my Apple Watch and keep the phone very near to the lock for this to happen).

Can you please check it out?

One more thing. Why I have to download the firmware using the app? Since I have also the Nuki bridge, is not possible for the lock to download the new firmware by itself and ask only for am installation confirmation inside the app?

Thank you

Hey there,

App crashes when setting up a new opener right after the „open your intercom“ info screen.
Latest iOS beta, app beta 2.4.0

Thanks for all the feedback!

We collect all these points and will include them in one of the next beta releases for iOS 13.

Full compatibility will only be available when Apple releases iOS13. So, please keep in mind that iOS13 is currently only a beta version of the OS which Apple recommends to not use on production devices.

1 Like

With the reinstall now it mainly works for iOS 13.
both on iPad and IPhone.
Also can install and use it on the watch (not watch os 6 :sunglasses:)
Unfortunately on the phone setting up the notification settings always leads to a crash.
I could also reproduce it on the iPad.
Once you did change notification settings the app always crashes when you want to enter the menu.
Looking forward to a fix in the next beta.

With the release of iOS 13 Beta 6, Apple has fixed some bugs that have caused crashes in the Nuki app.
Due to these changes in the iOS 13 beta version, there should be no more crashes or display problems in the app.

Let us know if you spot any other problems with the new beta version of iOS 13.