I’ve got a SL 3 Pro without problems for 4 month now which is integrated on Home Assistant (without bridge).
Today, my SL3 Pro decide to not answer to HA requests. In the log I can see some errors like:
Today the SL3P seems to work intermittently.
I have go the Web Nuki, and I see that the Lock was disconnected (hors ligne in French).
After a while it becames connected and it works normally.
Do you think, it is an API problem (server side) or a network error on my side ?
This is not correct as a general broad statement. The Nuki Smart Lock is battery driven and therefore has to be more careful with (battery consuming) WiFi reconnects and might be less aggressive with reconnects than other wifi products, that you are used too. This can result in longer offline periods if your network turns out to be unstable. This is highly individual as every setup is a bit different, but the Nuki team is actively trying to include feedback into the firmware in order to further stabilize it. Therefore please make sure that you are on the latest firmware.
Many thanks you for your answer.
What is very curious is that it have been worked as a charm during 6 month and since a few days, it is always down. I do not change nothing on my wifi.
Each time I look it is down:
And If i interact with the Nuki in bluetooth mode, the reconnection is done and SL3P works as expected for a certain time.
It is likely that SL3P goes to sleep and have to be waken up for reconnection (with bluetooth or whatever).
I will try to wake-up manually.
This can result in longer offline periods if your network turns out to be unstable
Have you more information on this ? How long is reconnection period typically ?
Manual interactions initiate an immediate Wifi reconnect. Make sure that you use at least firmware 3.4.10 as it increases WiFi stability a lot (esp. over 3.4.9).
Hello, with the 3.4.10 firmware, the wifi is more stable.
I did not experience unconnect anymore this 4 days. This is a really great thing. Thank you for your valuable advice.
