Allow remote calibration

Nuki all


Allow the remote calibration of a lock.


I put a Nuki at my mothers door. The Nuki lost its calibration, for whatever reason ? There is the respective error message in the App. And the NUKI is blinking like hell.
My mother lives 100 km away and is not able to calibrate the NUKI herself. Also it is too complicated for her to remove the battery pack. Put some questions on top of “Are you really sure ?” etc. to avoid accident activation of the calibration.


How would you like to use this feature?
Get my mother on the phone, ask her to open the door, and do the calibration remotely.

List all usecases you can think of :slight_smile:
The NUKI looses its calibration, and there is nobody in the area with the NUKI App.

Durin calibration, the app asks to open the door before calibration (the picture shows a wide open door). remote calibration (that I find useful) could not replicate that. Am I missing something?

At the moment you have to stand before the door to calibrate. As I wrote, my mother is living 100 km away. The NUKI lost its calibration. Reason not known. NUKI not working. I could ask my mother, while we are both on the phone, to open the door. And then I would like to do the calibration from 100 km away via the gateway. Without valid calibration NUKI does not work.
So : Somebody opens the door, and the other one on the phone does the calibration remotely. The calibration itself is too complicated to be performed by my mother.
Worst case : calibration fails, because door is not open. No problem, as NUKI is not working anyway, because calibration was lost before.


I second your point Ekkehard very much!

In many topics, I have the feeling that Nuki Developpers are assuming that Nuki-Users are professional, nerds, geek or similar (not meant in a bad way).

But the reality is more often: a few “advanced users”, and many normal people who’s life isnt revolving about new technology.

IMHO: there are many points where i feel there need to be some similar improvements.

I made the proposal already some time ago to developers. The calibration is most times not lost. It is the positioning that get lost during manual use of a key.

The positioning can be easily fixed if the Nuki just lock the door as far as it can and take the new point as the start point for the closed door. Then there is no risk to open the door accidentally. This repositioning is in My mind also something the Nuki can make automatic if it recognized a blocked door after opening process. Same error here the usage of a physical key changed the positioning.

I rent a house that it is 1000 km away from where I live. The smart lock lost its positioning after last update. The feature of calibration remotely would be great because now I have to keep the smart lock off until I visit this rent house in one or three months because there none in the area capable.

The Smart Lock 2.0 does that already. In fact in repositions itself whenever you take out the batteries for ~30s and reinsert them.

A new calibration is only necessary if the way or direction the Smart Lock has to drive changes. e.g. when it’s mounted on a new door.

So the proper description of the feature request is most likely to be able to initiate a position run from afar.

(Smart Lock 1.0 handles the positioning differently, there fore it would still require a full calibration once the calibration is lost)