All of a sudden, the batteries died

Hello,

We have a 3-4 year old Nuki Smartlock device in our office.
We replace the batteries with Duracell batteries when they drop below 50%.
However, last week on Friday the batteries showed 60% and on Saturday we received an e-mail that the batteries were low. When we checked the system, the battery level was 36%. There was a sudden drop in batteries and we almost couldn’t enter the office.

I wanted to write because I wondered why. Maybe the device is old, I don’t know.

Thanks.

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Same king of problem with NukiPRO batterie pack.
I recharge the battery every Sunday, and it has never been a problem, but this week, the battery is draining VERY quickly even though the lock is only being used with a key. Out of the two apartments I monitor, this only happens with one of the batteries.

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same problem after unplug/replug and rechargeing battery, I think my Nuki Power Pack is out of order :frowning: