Adding Nuki to Google home fails

Discussion Integrations
1

Good morning,

I’m trying to add my Nuki Snartlock to Google home. After proving my user credentials and pin it seems to process my request, but ultimately the device does not show up in Google home.

It seems to show a message really quickly before failing, though I am not able to read it.

Can you help me troubleshoot the issue? Is there a way I can troubleshoot it myself (is there a log somewhere?)?

Thanks in advance,

Maurice

App-Version: 2.2.0
Device-Info: SM-G930F Build/R16NW
Google Play Services Version: 17785021
System-Version: Android 8.0.0

2

Please contact our support at contact@nuki.io for direct help on your problem.

This forum is focused on developer related issues.