Hello all, I’m a new proud owner of a Nuki with bridge, and so far as the lock goes, I’m quite happy. But I have a few issues with the (web) app
One on the problems is that the users which I created on the app are not shown in the web interface, only the first 3 and the keypad. But the events are shown from those users, but I’m unable to use the filter…
When I open the app on my (android) phone it often returns only 1 of 5 users even after a few tries, Or no users at all… That is really an annoyance… I tried standing next to the lock even although I use a bridge which should take care of this, right?
I’ve searched this forum for my problem and stumbled upon a topic where the solution was clicking the “Update now” button, so I did. Unfortunately no solution for me. I also tried to add another user via the web but that invitation wasn’t sent for some reason?
When I check the connectivity, is shows my bluetooth isn’t connected but when I try to open the door (with wifi and mobile data switched off) The door opens…
And at this moment, the web app says my lock is offline but when I check the android app it is connected… My bridge is 1 metre from the lock with a Line of sight…
Does anyone has answers to my questions?