Hi,
I have a Nuki v1 paired with an android bridge. Since I was experiencing issues (couldn’t connect to nuki even if the connection status was ok) I decided to get a new smartphone (newer than the old one) but I can’t pair it with Nuki. I tried many times with no luck. Does the Nuki need to be first unpaired from the old bridge before to be paired tio a new one? In that case, since I made a reset of the old smartphone, do I have to reset Nuki?
Thank you.
ok. I can say that even after a nuki reset I wasn’t able to connect to the android bridge.
There is no need to unpair first, so the problem is another one.
Please contact our support at contact@nuki.io for direct help on your problem.