Hello Geert.
I also think a light version would be nice, however i do not see much sense in it because guests are basically greeted with what they need, the big white circle and when they click on it they have their option of lock/unlock/lock and go. The vast majority of guests don’t even bother checking what other things the app knows and even if they did they would not be able to see any options if the smart lock is protected with a PIN. That is the most important thing by the way, and if anybody from Nuki is listening please make sure you modify your tutorials so that an owner would be notified with big red letters something like this: “If you don’t protect your smart lock with a PIN anyone who installs the app and gets access to the smart lock, even if temporarily, will get access to all the settings, users etc!!!” Because right now setting a PIN seems more like a recommendation and i am not sure people understand the grave consequences of not having a PIN.
I am saying that the type of app (light or full) is not that much of deal based on my experience as an AirBNB host. The biggest issue is not people understanding how it works, but having them install the app and import the invitation code! Now i would rather have the devs at Nuki try to invent something easier than spending time on different versions of the app. Because right now what happens:
- guest gets email with invitation code
- guest clicks Redeem Now
- guest does not have yet the Nuki App so they must first download it then click on the redeem now again
This is the most difficult part for them to understand and where they usually have issues, not how to click on a big white circle.
That is why we always recommend them to FIRST INSTALL THE APP and only after that click the redeem link. But: - a lot of people are very very basic users
- most people don’t like to read instructions (but they won’t admit it)
- communication is not always easy with guests due to language barriers, personality, skills and what not
Obviously this is still rather new technology, 99% of my guests use a smart lock for the very first time in their life and the best approach i think, regardless of the nature of the app, is patience and a lot of communication. Oh, and lots and lots of patience, did i say that? 