Opener problem when activating ring suppression - device: STR HT3022/03

Dear Nuki friends,

I bought the Opener and basically everything works fine.

In terms of of the last two lines of the description I did both:
Green cable to G3 AND
Blue cable to 1

however, as soon as I activate ring suppression, the door does not open at all when ringing.

Does anybody know the solution for this?

It would be really valuable to me when I can de-active the sound from the intercom and activate only the sound from the Opener during my defined automatic opening hours like in the morning.


I have the same problem. Did you find a solution?

Kind regards


No update so far.