Nuki Keypad problem

Discussion Questions
1

Hello, I just bought a nuki Keypad to complete the installation. This one is placed just behind the door.

It works for a few minutes and then after a few minutes, the smartlocks no longer regulates when I type the code to open the nuki.

I have to pick up my phone then I go into the application, I press the arrow keypad for 5 seconds and then it will work for … a few minutes and then even problem.

I wish to know if the nuki keypad works with the nuki bridge because the nuki bridge at home I have problems (error 503 all the time).

It’s a shame you have a great product but I’m a little disappointed. If you can help me.

Thank you

1 Like
2

No, we can not help you here in this forum, because this is for developer related problems. Please contact customer support at contact@nuki.io.

You should also look at the error codes the Keypad signalizes and add that information together with the activity log of the Smart Lock to your customer support inquiry.

3

Good luck contacting support. I’ve sent numerous emails about my keypad but not response. Very disappointed in the quality of support.