Niki 2.0 - doors were opened without command πŸ˜”

Hello, I am having Nuki 2.0 with the bridge, latest firmware. Doors were automatically opened when we were out of the home :frowning: I found this as we have alarm, so we were announced by certain company. Than I checked Nuki app- showed that the sensor is damaged (it happened few times before, but doors were not opens without the command; I am using betteries you recommended-Panasonic rechargeable), so I repair it remotely, but of course could not close the door (neighbor helped, thanks god).

As you can understand, that is something very β€œcrazy”, as someone could go inside, etc.

Thank you for the reply
Robert Poppl

Please send a log-file with a link to this post here and the exact time when it occured to our support team at contact@nuki.io, so they can check in detail what happend.

Just sent, Thank you for quick reply. I am little bit worried as you can understand.

We can fully understand your concerns, but can only help with the Log files. So thanks for sending them to our support!
This forum here is for developer topics and no sensitive data should be shared here publicly.

Ok thank you. Please reply soon.

Hi! Answer will come directly from our support. Normally I don’t get a notification, but you can PM me here if you fear sth got missed.

Still no feedback :frowning:

Sending how it looks like in real.

Just happened again during the night! Alarm awake whole family… The product is unusable :triumph: Log file sent, please HELP!!!

As I can see I am not the only one and the customer service is such poor (I have sent a log file few times in the past and never got the answer!!! - with different issue). I am in touch with YouTube influencers, going to give him my experiences and honestly it is very negative till now.

Please answer to my PM from yesterday!

… it more than a week, nothing, please, can you confirm to the company where I purchased the item (www.alza.cz) that it doesn’t work properly? I am really very upset with poor support and do not have patient anymore, so will buy other product.

It happend to me today as well. Today morning, while I was at home, I took my phone in my hand (which was never out of charge in the recent days) and as soon as I woke up my phone from sleep, I got a notification from Nuki that I am near the door and I immediately heard the door being opened. The last time I entered the Geofence was yesterday evening and my son who was with me had opened the door with Nuki Keypad. Since that time the phone was in the house only and, as I mentioned before, never went out of charge.

I will send the Log to Nuki Contact with a link to this post.

2 Likes

Has this problem been solved? It is quite a nasty thing to happen and I would certainly not want that to happen when I am on a Holiday and nobody is at home to close the door…

as this problem been solved? It is quite a nasty thing to happen and I would certainly not want that to happen when I am on a Holiday and nobody is at home to close the door…