Yatoo
(Julien Moors)
April 12, 2019, 2:27pm
1
Hello,
Is it normal I don’t see the users I’ve created with the app (on my iPhone) when I check on web.nuki ?
I only see them in logs but I cannot manage them in the user manager in web.nuki.
I don’t know if I’m clear enough ?
Have a nice weekend,
Julien
Juergen
(Jürgen Pansy)
April 12, 2019, 2:40pm
2
Nuki Web does downstream syncing of users only once per 24h. Either you wait until tomorrow or you force an update by clicking on “Update now” below the state of the Smart Lock on its Nuki Web > Smart Locks page.
1 Like
Yatoo
(Julien Moors)
April 12, 2019, 3:04pm
3
You’re a king ! It works perfectly !
The only thing is that you don’t get the activity the user (created with app) did before the syncing, is that correct ?
Stephan
(Stephan Lendl)
April 12, 2019, 6:50pm
4
You should still get old logs (up to 300) synched from the Smart Lock.