Hi, since two weeks I’m having big problems with my Nuki Bridge:
- I cannot change the WiFi network, it is “stuck” to the network which it is connected to now. If I chose another network it says “Cannot connect” in the app and I have to go back to the original network. Bad situation, as I want to install a WiFi extender with different SSID near the Nuki bridge.
- Cannot set DHCP to off in the bridge. It always say “invalid network configuration” although I am 100% sure the network configuration I entered is valid
So I am forced to use DHCP and cannot assign a static address to the bridge.
- It does not update the firmware. Firmware is stuck at 1.13.1 although latest firmware should be 2.4.21.
- Bridge is slow in responding, remote operation of the lock takes longer than before (2 weeks ago). Did not change anything in my network.
I know this forum is not meant for direct support, but I already contacted the support 2 weeks ago (!), sent them a reminder one week ago (!) , but they do not show any reaction. I am very disappointed from the support, so I am trying to find a solution here.