How to disable the invite email sent by Nuki


I use SupherHote as channel manager.

I’ve setup the Nuki/SuperHote link (using Nuki’s “API token”), and I see that “I” have sent to all my upcoming travelers, and even those who have canceled by the way (apparently it was only received on Booking, not Airbnb) a message starting with “This is an invitation for the Nuki Smart Lock” (well it’s in French, not in English, but that’s what it means).

How do I make sure this doesn’t happen again? I would like to disable this automated mail/message.

The complete message, translated via Google Translate, for information:

This is an invitation for the Nuki Smart Lock Nuki Hello! *** has authorized your access to a Nuki Smart Lock. Open this email on your smartphone and click on the order to accept the invitation: Accept invitation The invitation will be valid once in the next 48 hours. If you have any questions, please visit the Support Center or contact Nuki Support at Yours sincerely, The Nuki Team Copyright © 2022 Nuki Home Solutions GmbH Our address: Münzgrabenstraße 92/4 8010 Graz Imprint Legal Terms of Use Privacy

FYI, I contacted the support (ticket 213557), but they told me to ask on the dev forum…

SuperHote is integrated with Nuki via the API. What I would like is that Nuki creates a code (for the keypad) for each booking that I have, only valid during the booking of course, and then send this code to SuperHote. So that I can get it, and send it myself.

All of that seems to work fine, but Nuki sends as well a message, at least to my guests from, even those who have cancelled their booking by the way, and I don’t want this message to be sent! Especially since I want the code to be sent to my guests once they have completed some “tasks” (signing a rental contract, making a deposit, etc.), so I want to have control over that.

Thanks in advance !


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Sorry for the confusion, but the best destination for your request is our business support reachable under I forwarded your request there and you’ll hear from them soon.

(FR): Même problème que j’essai de régler depuis des semaines ! J’ai contacté a la fois Superhote et Nuki qui m’ont renvoyé vers cet endroit, à priori au début seul Booking envoyait ce mail d’invitation à télécharger l’appli mais maintenant même des réservation via Airbnb sont concernées ! Un voyageur a même annulé sa réservation car il trouvait ça trop compliqué, aucun message n’étant visible sur la messagerie Airbnb il est possible que Nuki envoie le mail d’invitation directement sur le mail des voyageurs, il faut absolument pouvoir désactiver l’envoi d’e ce mail pour limiter l’accès uniquement via un code du Keypad !

(EN): Same problem I’ve been trying to solve for weeks! I contacted both Superhote and Nuki who referred me to this place, at the beginning only Booking sent this invitation email to download the app but now even reservations via Airbnb are concerned ! A traveler even canceled his reservation because he found it too complicated, no message being visible on the Airbnb messaging system so it is possible that Nuki sends the invitation email directly to the travelers’ email, it is absolutely necessary to be able to desactivate this email to limit access only via a Keypad code!

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same problem here.
Can you share in this post how to resolve it ?

Bonjour, depuis votre nuki web, selectionner Location courte duree, puis votre location, parametres, vous pouvez choisir de n’envoyer l’email qu’à vous meme, qu’à votre hôte, à vous et à l’hôte en même temps, ou à personne.