Change the auto update time

svh1985 · June 1, 2019, 9:21am

Product name

Nuki 2.0 + Bridge

Summary

Every few weeks I hear the lock rotate in the middle of the night. I’m guessing this is because of an automated update. Although I like the automated update feature, I don’t like to be woken at night by a loud locking sound

Features

Let me set the auto update time.

Reason

Because I like my sleep.

Kerstin_K · June 3, 2019, 11:41am

Hi Stephan,

there is no motor-driven action after an update. What does the activity log say, which action did the Smart Lock perform at this time? To view the activity log, open the Nuki app, tap on the Smart Lock > Settings > Activity log.

Best regards,
Kerstin

svh1985 · June 7, 2019, 9:24am

Hi Kerstin,

Okay that’s weird. When it happens next time, I’ll check the activity log and post the log here.

Thanks!

br,
Stephan

Kaktus317 · August 17, 2019, 11:19pm

Hm, this is strange. After every manually triggered FW update so far (I did not know there is an auto update for this?!), my Nuki lock locks and unlocks the door?!

Stephan · August 19, 2019, 6:55am

I think where was some missunderstanding:

Smart Lock Firmware updates can currently only be triggered manually from the Nuki App and finish with a position detection.
There are no automatic updates for the Smart Lock (next to security reasons also to avoid unmonitored motor action).
If you still see unwanted locking actions please provide logs to our customer support.

svh1985 · November 19, 2019, 9:49pm

Yesterday evening at 01:00 I again had the unlocking of my door. It seems to be caused by HomeKit, which is weird because I have no scenes or automations that trigger an unlock. Only scenes or automations that lock.

LucaG · August 28, 2024, 7:16am

Last night at 2 am, an automatic update started, which then caused the door to open! It was not at all pleasant to wake up at 2 am thinking that someone was entering the house!!! Not cool bro!!