Hi everyone, I recently bought my nuki set (lock, bridge, keypad and opener) with plans to install in an airbnb apartment after testing it for some time at home and being sure how it works.
I installed smart lock, bridge and opener a week ago and after initial setup I’m facing some issues since first day that am not able to resolve myself or find similar issues here. I contacted support via mobile app, send all the details but haven’t received any response apart from the automatic mail
Smart lock issues:
cannot upgrade its version (running 2.5.4, something that I don’t understand 100% why it wasn’t delivered with latest stable): when I run the upgrade it uploads to the device and ask to press the smart lock button, nothing happens the device doesn’t enter in maintenance mode but goes to position detection (read Can't update firmware - can't get into Maintenance mode which seems very similar but tried all commented in there without success)
the smart lock button actions are not working: regardless any configuration change I perform, the button is not working at all.
I wonder if this second issue is related to the previous one and maybe the button of my device is not working fine.
- notifications are not sent to mobile whenever anyone rings the building door, which makes it a bit useless unless I activate the continue mode I’m afraid. Continue mode is not an option always due to security reasons
- I need to enter the code twice because first time never works, it simply does nothing