I bought the lock with a bridge some months ago. Everything arrived and I installed the lock which up until now has worked fine. The bridge also connected fine both to the lock, wifi and the internet but after a few hours the server dot went red saying it needs a connection to the internet. My bridge is connected both to the lock and the wifi but there is no internet connection according to the bridge. My internet works fine and I have 10 other home automation devices connected without any problems. The support went through all the logs and debugs but could not figure it out so I sent it back and go another Bridge today. I connected it and all three dots lit up green and I even tried operating it from outside, everything worked until a few hours had passed, it went back to the red dot and is behaving exactly like with the other bridge.
I have tried factory resetting, changing locations, using 3 different routers, removing all firewalls but no change whatsoever, the dot stays red and the bridge is useless. My bridge has the latest firmware, I am suspecting something goes wrong after it auto updates the firmware, can this be?