Bluetooth Auto-Open Problem

Hello,

I just bought and setup my first NUKI. Most of the features are working just fine. The door closes automatically, I can use the tap-functions and can open and control the door with my Smartphone. Nontheless, it does not open automatically as soon as I get close to the door.

In addition to that, I can’t see any recent events concerning geofence / smart lock in the settings-protocol (I went for a longer walk with my dog). Once I’m close to the door, it shows a stable Bluetooth-connection in the app but the door does not open…

What am I doing wrong?

Thanks for the help in advance!

You can find some general suggestions for Auto Unlock issues here:

If that doesn’t help best directly contact our customer support via https://nuki.io/en/support-request/ or contact@nuki.io for more help.

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