I recently received my Nuki 2.0 with Wifi Bridge - on 28 Jul 2020.
Set up was relatively straightforward. However, after the initial honeymoon phase, I am finding myself already, after a day, frustrated with the device.
Auto Unlock isn’t working reliably - or simply isn’t working at all
-Leave the geofence, enter geofence and go to door without touching anything on my phone during the whole process = no auto unlock
-Leave the area, use phone, enter the geofence, use phone, make sure phone is unlocked and screen is on as I was towards the front door = worked once, but not a second time
-Leave the area, use phone, walk towards the house with screen on but not unlocking or pressing anything = worked once, but not a second time.
I’ve also tried all this using the Beta version as well as prior to Beta.
A second issue is trying to update the firmware - also a nightmare - the only way I got it working was unplugging the bridge, rebooting Nuki and phone and then press retry a couple of times for the firmware transfer and then eventually it worked. Nothing improved with the auto unlock.
I’m almost at the end of my tether right now with the device or its compatibility with Samsung/Android - whichever is at fault. I’ve checked to ensure that Nuki is not being optimised for battery usage.
Hopefully I’m the only one with this issue and the fault is that I’ve managed to install something incorrectly, or missed a setting, since there is very limited information on the Nuki website about what do when this occurs, however many people with issues from 2018 and 2019 in the forums, often resorting to a third party app.
If anyone has previously had this issue but not anymore - I would love to hear from you! Since tech support have had this issue in the forum a lot till now, please let me know how to resolve it, or how it was resolved for other users.
Samsung 10 Running Android 10 and One UI 2.1